Ken DelBorrell
President
Ken DelBorrell, President of Madden Plumbing and HVAC, is the newest among the three owners, having joined the company in 2014 as an apprentice. His potential was recognized early on by Conrad Russell, a classmate and current Vice President, who brought Ken into the team. Ken graduated at the top of his class in 2015, and his meticulous attention to detail quickly set him apart for complex plumbing installations that require a high level of precision. His combination of technical expertise and approachable demeanor made him an exceptional project manager and an effective salesman.
Ken’s leadership skills extend beyond plumbing; he has a diverse background that includes managing a restaurant and running his own solo plumbing business. This experience has provided him with a comprehensive understanding of business operations and client relations. Ken’s ability to blend his detailed plumbing knowledge with his vibrant personality has not only made him a trusted leader but also a key figure in driving the company’s growth and maintaining its high standards of service excellence. His dedication to the craft and business acumen make him an invaluable asset to Madden Plumbing and HVAC.
Aimee Herold
Vice President
Aimee Herold, Vice President of Madden Plumbing and HVAC, has been an integral part of the company since 2009, starting as an administrative assistant. Over her 13-year tenure, she has gained extensive hands-on experience, addressing common challenges and developing effective solutions that enhance the company’s operations. Aimee’s commitment to customer relations is a testament to her dedication, as she is well-acquainted with nearly every client and enjoys engaging with them. Her prior roles in sales and property management have honed her exceptional customer service skills, which she brings to the forefront in her current position.
A graduate of the University of Maryland, Baltimore County (UMBC) with a Bachelor of Arts in Psychology, Aimee emphasizes the critical importance of customer satisfaction. She ensures that Madden Plumbing and HVAC provides round-the-clock support, with a dedicated team ready to respond to customer needs at any time. Under her leadership, the company has maintained a steadfast policy of never turning away clients during emergencies. Aimee’s unwavering diligence to responsiveness and reliability continues to drive the company’s commitment to excellence.
Conrad Russell
Vice President
Conrad Russell, Vice President at Madden Plumbing and HVAC, embarked on his career with the company in 2010 as a plumbing apprentice. His exceptional mechanical aptitude and unyielding curiosity about the inner workings of systems quickly distinguished him as a standout in his class, allowing him to advance to a service role ahead of schedule. Conrad graduated in 2015 as one of the top students in his apprenticeship program. His straightforward and honest approach to plumbing sales and service has earned him the trust and respect of building engineers and clients alike. Notably, Conrad is the preferred sales representative for the company’s largest client, a testament to his dedication and expertise, as they specifically request his services.
Prior to joining Madden Plumbing and HVAC, Conrad gained valuable experience in management, a role that honed his leadership skills and prepared him for the significant responsibility of managing a team. His technical background includes work with an assembly corporation, which has equipped him with a comprehensive understanding of complex machinery. Conrad is widely regarded as the company’s go-to expert for troubleshooting and resolving issues with larger equipment, further solidifying his reputation as a reliable and knowledgeable professional.